Question 1

What types of businesses can use Ewity?

Accepted Answer

Ewity supports retail shops, cafés, restaurants, supermarkets, grocery stores and pharmacies. Sales, inventory, customer records and outlet management share one account.

Question 2

Is there a free plan?

Accepted Answer

The Free plan is free forever for businesses with low monthly sales volume, a single location and one register. Compare the plans on the pricing page for your country.

Question 3

Does Ewity support multiple outlets or locations?

Accepted Answer

Yes. The Pro plan supports multiple locations with unlimited products and advanced inventory, so you can track stock and sales across all your outlets in real-time from one account, on any device.

Question 4

How do I set up Ewity for my business?

Accepted Answer

Sign up online or book a remote demo. Share your products, current system and equipment details so the team can review migration, training and hardware compatibility with you.

Question 5

Can you supply hardware or visit my business?

Accepted Answer

Contact us to confirm hardware supply, delivery and on-site service for your location before ordering. The Maldives hardware bundle and local setup offers do not establish availability in other countries.

Question 6

Can I switch to Ewity from my current POS system?

Accepted Answer

Yes, and it's easier than you'd think. Our team helps you migrate your products and data smoothly, and businesses switching from traditional systems typically find Ewity simpler and faster to use.

Question 7

Can I manage my business from my phone?

Accepted Answer

Yes. Ewity is cloud-based, so you can check sales, inventory and reports in real-time from any device, anywhere — even while travelling. The Ewity Mobile POS app is also available on iOS and Android.

Question 8

Can I sell online with Ewity?

Accepted Answer

You can use a branded online store, QR menus and WooCommerce with your Ewity catalogue. Confirm payment and delivery providers for your country during setup.

Question 9

Does Ewity integrate with accounting software like Xero or QuickBooks?

Accepted Answer

Yes. Ewity integrates with Xero and QuickBooks on Starter and Pro plans, so your sales flow into your accounting software without manual entry. There's also a public API and webhooks for custom integrations.

Question 10

Can pharmacies and grocery stores use Ewity?

Accepted Answer

Yes. Ewity supports batch numbers, expiry dates, serialized inventory and purchasing. Review your business's reporting and receipt requirements during a demo.

Question 11

Do the Maldives tax and payment features apply in my country?

Accepted Answer

MIRA reports and BML transfer tracking are for the Maldives. Confirm tax reports, receipt fields and payment providers for your country before subscribing.

Question 12

How many products can I manage in Ewity?

Accepted Answer

As many as you need. The Starter plan supports up to 5,000 products and Pro is unlimited — including standard, variant and custom products, with serialized and batch inventory tracking.

Question 13

Is my sales data safe with a cloud POS?

Accepted Answer

Yes. Your data is securely stored in the cloud and accessible only from your account, so a broken or stolen computer never means lost records. And with offline mode, you keep selling through internet outages — everything syncs when you're back online.

Question 14

What payment options do you accept?

Accepted Answer

Contact us to confirm payment options for your country.

Question 15

Does Ewity work when the internet goes down?

Accepted Answer

Yes. Ewity has a built-in offline mode so you can keep selling during internet outages — your sales sync automatically once you're back online.

Question 16

Do you help with setup and training?

Accepted Answer

Ask us about setup and training options in your country. On-site availability varies by location.

Question 17

Is Ewity compatible with my existing hardware?

Accepted Answer

Most likely, yes. Ewity works with standard POS hardware. Contact us with your equipment details and we'll confirm compatibility.

Question 18

I'm switching from a traditional system — is that hard?

Accepted Answer

Not at all. Customers switching from traditional systems typically prefer Ewity, and our team helps you migrate your data smoothly.

Question 19

Can I manage my plan and invoices myself?

Accepted Answer

Yes. Billing is self-service from your Ewity dashboard — upgrade or downgrade your plan, apply coupons, preview your next invoice and download payment receipts whenever you need them.

Question 20

Do I need extra hardware for loyalty?

Accepted Answer

No. Loyalty and gift cards are built into Ewity's checkout — you enrol and reward customers right from the POS you already use.

Question 21

Does loyalty work across multiple outlets?

Accepted Answer

Yes. A customer's points and balance follow them across all your shops and registers, so it's one experience everywhere you trade.

Question 22

Can I sell gift cards?

Accepted Answer

Yes. You can sell digital gift cards and redeem them at checkout — a great way to attract new customers and drive repeat visits.

Question 23

Do I keep my customer data?

Accepted Answer

Absolutely. Your customer database lives in your Ewity account — it's yours to understand and grow your business.

Frequently Asked Questions in Kenya

About Ewity

Getting Started

Features & Industries

Pricing & Billing

Loyalty & Gift Cards

Talk to a real human.

Schedule a demo.